Find your greatness with an apprenticeship – Meet Annie Goodwin

13th August 2018

In our latest “find your greatness with an apprenticeship” series, we hear from Annie Goodwin, who started as an apprentice at Tendring District Council.  

I started as an apprentice at Tendring District Council on 4th January 2016 where I joined the Customer Support team dealing with council housing repairs and housing reception (homelessness, etc). Prior to starting my apprenticeship I was in Sixth Form and realised I had enough of sitting in a classroom and didn’t really want to go to university so I didn’t enjoy it at all. I then signed up to the government website and had a look at apprenticeships in my local area. At the time I looked, there were four vacancies in Tendring District Council in all different types of departments. As I didn’t know what I would like to do in the future, I decided to go for all four vacancies! After spending the best part of 2 days waiting in the Town Hall reception for my interviews, I realised I loved the sound of the Customer Support Team and everything they dealt with. I was praying I got that job… and I did!

Once I started the apprenticeship I was undertaking a Level 2 NVQ in Business Administration whilst working within the Customer Support team. I was given jobs such as filing, general admin duties and then my responsibilities grew as I was going out onto housing reception assisting the homeless and people in need of housing advice. I also went onto the housing repairs side of things where I was given a large role where I was taking most of the phone calls into the repairs team which was a very big responsibility; I had to deal with all types of people which certainly opened my eyes. I realised in my time in repairs that I wanted to gain more experience. I decided to ask our building surveyors in Building Services if I could go out on visits on them to see the properties and learn about what they do. This is when I knew I wanted to go into the Building and Construction industry and would love to become a Building Surveyor.

Luckily, after a year of being within the Customer Support Team, a level 2 vacancy came up within Building Services where they were looking for someone to do their admin. I successfully got the job and was in the department I wished to be in. They also offered me an additional year in order to go onto a Level 3 NVQ in Customer Service. Within this year, I was lucky enough to gain a permanent job within Building Services as a Technical Officer dealing with all sorts of repairs, renovating empty properties and going out to assist the building surveyors every day.
I completed my Level 3 NVQ in March 2018 so I am now ready to go onto a construction course to further my education and gain my dream job.

Apprenticeships are great to get you into the working environment whilst gaining professional qualifications. They give you an idea of where you would like to end up… I never thought I’d be aiming towards being a building surveyor!

If it wasn’t for the apprenticeship programme I don’t know what I’d be doing now. It was definitely the best decision I have made and wouldn’t change a thing!

Annie's Line Managers had this to say:

“Annie Goodwin joined TDC as a Customer Support Apprentice in January 2016.  Her speed at learning any task that has been thrown at her is outstanding.  She soon became a valuable member of the team with her very bubbly, happy and kind disposition.   Specifically, Annie supports the responsive repairs function of the Council and does this brilliantly, quickly earning the title of “super star apprentice” by some of our contractors with whom we work closely.”  

“Annie has worked really hard since arriving with us and is a real prospect for the future for TDC”


Join our Get up and Grow campaign to raise awareness of the importance of apprenticeships to our organisations and economies and to help increase the number and uptake of apprenticeships across the region!

We are committed to helping to support the delivery of apprenticeship training; making sure that the apprenticeship levy money is spent in the most effective way. Working together is the best way to achieve this!

To share your apprenticeship stories get in touch with Janine Hodge, Senior HR Advisor (Maternity Cover) at the East of England LGA on / 01284 758303

Find out more about the Get up and Grow campaign at


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