East of England Troubled Families Support
East of England Troubled Families Support

In July 2013 we launched a competition at our East of England Troubled Families conference to compliment the extended national initiative by promoting local innovation around the Troubled Families agenda. We had enormous interest in the competition with entries from right across the region.

Three finalists were chosen and include projects from:

  • Norfolk County Council - The programme focussed on developing their Family Story Board - a coproduced tool that captures and presents all information about one family in one place.  It helped co-ordinate family support services to achieve sustainable outcomes and prevent unnecessary escalation and cycle of need.  The project developed the Family Story Board to meet demand for its extended use to all partners and to reach as many relevant families across Norfolk as possible.  The project is now developing the tool into a more accessible, easy to use online app to allow greater engagement and use of the tool by all partners and families. 
  • Great Yarmouth Borough Council - The programme builds upon four years of a neighbourhood-based approach to service design in an urban Great Yarmouth neighbourhood – Southtown.  The Den Life Changes - a ‘life-skills’ project run by local parents from a community house to offer informal peer support to other parents in need was featured as a national case study by the Centre for Social Justice and as a successful model for early intervention building on an asset-based community development (ABCD) approach. The project is seeking to develop this model to recognise the value of growing and nurturing a community asset-based approach by developing the role of Community Connectors.  The project has now recruited three Community Connectors and is in the process of training them.  The Great Yarmouth Community Connectors project is also being used as an opportunity to train community members as “expert users” in using the Norfolk Story Board application (as above).   The final report evaluation can be downloaded here.